ENow Exchange & Office 365 Solutions Engine Blog (ESE)

2017 Office 365 Outages Recap: Ducks vs Horses

Posted by Paul Robichaux on Jun 8, 2017 11:42:50 AM

Reddit, a popular online discussion site, has a running joke: people are often asked whether they would rather fight a horse-sized duck or 100 duck-sized horses. This question has surprising relevance to Office 365, because while Microsoft customers often worry about the threat of a widespread large outage (the horse-sized duck), they’re actually getting beat up by a larger number of smaller, less damaging but still annoying outages (the herd of duck-sized horses). There are a couple of deeper issues here that warrant a closer look to understand what the real risk is, and what you can do about it.

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Topics: Mailscape, exchange online, Office 365, Mailscape365, exchange online outage

Q1 Release

Posted by Paul Robichaux on May 24, 2016 8:27:56 AM

One of my favorite parts of being ENow’s CTO is bragging on the work our technical team does. I’m delighted to announce the latest GA release of the ENow Management System, 7.2.0.1999. (Yes, that’s an odd version number—we purposely chose it in honor of Prince’s passing. Now we can, with a straight face, tell our customers to party like it’s 1999, as long as “party” means “upgrade” and “like it’s 1999” means “with our awesome new installer.”)

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Topics: Active Directory, ENow, Office 365, Mailscape365, Skype for business

Office 365 July 15 Outage — More Visibility Needed!

Posted by Michael Van Horenbeeck MVP, MCSM on Jul 23, 2015 11:33:00 AM

As reported earlier, Office 365 was recently hit with a widespread issue. According to the case details that Microsoft posted to its service dashboard, the problems started around 6:15 PM (EST) on July 15 and were solved by July 15 at 9:30 PM (EST). 

That is a little over three hours that customers were experiencing all sorts of issues! Even though it's unlikely this outage alone will affect Microsoft's 99.9% uptime on a yearly basis, the impact and inconvenience on the customer base is big. While Microsoft does a terrific job running Office 365, this wasn't the first outage, and it likely won’t be the last, either.

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Topics: office 365 outage, Mailscape365, office 365 reporting, exchange online outage, office 365 monitoring

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