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Applying Managed Settings and What it Does

 
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By: Adam Fowler - 8/20/2014Letting users manage their own email groups is a great thing. It provides IT staff with more time to perform more skilled tasks, and it also empowers end users to manage one important aspect of email and communication for their peers and themselves, allowing them to make changes instantly all without relying on someone else to do it for them. That employee is able use Outlook's Global Address List (GAL) in the Address Book to add and remove members of the group with an easy-to-use graphical interface in a program they're already using for emails:

Scripting Agent Cmdlet Extension

 
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By: Adam Fowler - 8/13/2014 Exchange 2010 recently introduced a new feature called "cmdlet extension agents." These agents can be called when a cmdlet is running, and can also perform extra tasks as a part of the original cmdlet. Microsoft has a great article outlining what they do here. You can see which cmdlet extension agents are available by running this command in the Exchange Management Console (EMC):

The Cloud Feature Gap

 
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By: Jonathan Hassell 8/6/2014 The cloud is here to stay, and Microsoft is gearing up to be a huge player in this space. For example, the Office 365 service is growing by double digits. But what happens when cloud ambitions clash with commitments to customers who run software in their own datacenters and server closets?

Exchange 2013 on Windows Server 2012 with multiple IP addresses on a single NIC

 
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By: Dominik Hoefling 7/30/2014Many people want to use multiple IP addresses on a single NIC interface with Exchange 2013 and Windows Server 2012. There are several reasons for this multi-homed IP configuration, such as various receive connectors for diverse applications (fax, SharePoint, gateways, etc.), or for an additional IIS website, amongst other things.

Lync: With great power comes great responsibility

 
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By: Jay Gundotra When was the last time you licked a stamp? Or made a call from a landline? When was the last time you flew across the country for a 10 minute meeting with a projector?  It wasn’t long ago when these were the state of the art methods to communicate and collaborate with customers, vendors, even other employees. However, over time email made the posted letter obsolete and cell phones supplanted payphones. While the importance of communication is still the cornerstone of success for any company, the means and method of how continues to evolve.  With the accelerated rise of platforms like Lync, many companies made the communication process easier, but realized they also needed to raise the bar in order to properly manage this integrated technology.

Clearing AutoComplete and other Recipient Caches

 
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By: Michel de Rooij
Anyone who has participated in migrations or transitions to Exchange has most likely encountered or has had to work around potential issues caused by the nickname cache. A “cache,” also known by its file extension, NK2 in older Outlook clients, is a convenience feature in Outlook and Outlook WebApp (OWA) which lets users pick recipients from a list of frequently-used recipients. This list is displayed when the end user types in the first few letters.

The potential issue revolves around end users using those lists to send messages, as the list contains cached recipient information. Because this information is static, it may become invalid at some point. Thus, when users pick recipients when sending messages, they may be sending messages to non-existent recipients or invalid e-mail addresses, which create issues like non-delivery of e-mail.


Microsoft Solutions Advisory Board – Azure, Cloud Services and More

 
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By Theresa Miller
Every Quarter a group of business software experts, community members and various other industry-related organizations come together for a Microsoft employee-led meeting. These meetings aim to apply any feedback acquired through Microsoft’s community partnership program towards the development of ideas which pertain to solving and preventing any potential or existing software issues. The content of April’s meeting focused on Windows Azure, cloud and datacenter solutions content, BYOD in addition to other relevant topics. This article will cover topics and directions discussed with the group.

Cloud and Datacenter Solutions

First on the agenda was a discussion that provided an overview of cloud and datacenter solutions content. The goal was to provide cross-product or cross platform configuration solutions that solved business problems.



Finding and Eliminating XP PCs on Your Network

 
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By Adam Fowler 7/9/2014 Windows XP has famously gone End of Life (EOL) on 8th April 2014. Unless you have a special costly agreement with Microsoft, you should already be off of XP and onto something newer (Vista/7/8) or at least actively working on the upgrades.

Exchange 2010 3rd Party SSL Certificates: The Whole Story

 
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By: Theresa Miller Eventually all good things come to an end and that’s no exception to our 3rd party certificates that allow access to Outlook Web App and other web-based Exchange workloads such as Active Sync or Outlook. This article provides a step by step process on how to update your Exchange 2010 certificates from start to finish.  This article also assumes we are using a DigiCert wildcard certificate.  Most of this work can be pre-staged before the actual implementation and is highlighted below.  With that, let’s begin!

Office 365 Exchange Online Outage – A Failure to Notify

 
6/25/2014     By: ENow Software
  • Exchange Online failure follows Lync Online failure just the day before 
  • Customers and administrators frustrated by poor communication from Microsoft
  • Reinforces the importance of conducting your own monitoring of online services

One of the important things service professionals learn in customer expectation management class is that if you call a customer to inform them of a bad situation, it stops being so bad.  If they have to call you, it’s a disaster.

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